Running support on Discord,
written down.
What we have learned building a ticket bot, and what we would tell a server that is about to set one up.
GuideGetting started
How to set up Discord tickets in five minutes
One panel, three categories and a support role. What you have to decide before you touch anything, and what can wait.
20 September 2026 · 6 min
OpinionAI
When to switch the AI on in your ticket bot, and when not to
Answering automatically only pays off once you know what people ask. How to read your own tickets before you spend a token.
11 September 2026 · 8 min