Analytics
How many arrived, how fast they were answered, which category eats the week, and which of those numbers moved since last month.
A powerful ticket bot for DiscordTickets first. Then, if you want, intelligence.
A complete support bot. Panels, categories, transcripts, opening hours, staff payouts, and it runs without spending a cent on AI. Switch the AI on and it answers from your own documentation.
Overflow5m.com
Community
welcomegeneralTickets
Staff only
JakeOnlinesupportAsk here first. The bot answers from our own docs.
Tom13:44
is there a way to see a ticket i closed last week?
Marina13:45
the bot sends you the transcript when it closes, and the link keeps working
Tom13:46
found it, thanks
Ana13:58
does the season pass carry over if I renew late?
Tom13:59
it does, it is in the pinned post
Press a button. It does what the bot would really do.Step 0 of 11
Everything below this line is a ticket bot.
The AI is the last band, and it is optional.
Four of the five things that happen to a ticket happen without a model being asked anything. That is the product. The answering comes after.
Somebody opens itFrom a panel, or a command
It joins the queueWith a category and a priority
Someone claims itAnd it becomes theirs
It gets solvedThe member rates it
The transcript staysOn a page you control
Ticket panels
Members pick what fits and land in a private channel with the right team already in it. Buttons or a dropdown, your emoji, your wording, posted straight from the panel.
LazyTicketsAPP09:14
How can we help?
Pick the category that fits your question and we will open a private channel with the right team.
Usually answered within 6 minutes
General support
Billing
Report a player
FAQIntake questions
A short form in front of the ticket. The order number, the platform, the screenshot: whatever you always end up asking for. The ticket then starts with half the work already done.
Open a ticket · Billing
What is the order number? *#48210
What went wrong? *Charged twice for the same order this morning.
CancelSubmit
Ticket controls
One press makes a ticket somebody's. The team sees who has what, a priority can be set by hand or read from what was written, and closing asks the member how it went.
LazyTicketsAPP09:15
Billing · #0042
Jake opened this ticket. Somebody from the team will be with you shortly.
Claim
ClosePriorityJake09:16
my order went through twice this morning and i only got one of them
Marina claimed this ticket.
Marina09:17
Found both charges. I am refunding the second one now. It lands back in a day or two.
Jake09:18
perfect, thanks
Jake is typing…
Transcripts
The whole conversation, the rating and who closed it, on a web page that looks like Discord. Hand one to a colleague with a link, and decide per category who is allowed to open it.
lazytickets.devAPP10:11
Ticket closed
Your ticket #0042 on Overflow5m.com was closed by Tomas.
Refunded the duplicate charge.
6 messages · kept for 30 days
Open transcript
Status board
The queue, today's totals, how each category is doing and a chart of when the day gets busy. Set opening hours and members can see when a team is open before they wait for an answer.
LazyTicketsAPP15:40
Support Status
A live look at how the support queue is doing.
0 open right now, 0 not answered yet
0 opened today, 0 closedAverage first reply 6m 40s. Rating 4.8 / 5.
Updated 11 seconds ago
General Support21 open, 8 unanswered · first reply usually within 8 minutes
Ticket activity on SundayQuieter than usual
Usually busiest from 13:00 to 17:00
Message editor
Build them out of blocks: text, buttons, dropdowns, boxes with a coloured bar. There is no preview, because the message is the editor. You click the words and type into them, and what lands in Discord is what you were looking at.
lazytickets.devAPP12:53
How can we help?
Pick the category that fits your question and we will open a private channel with the right team.
General support
Tickets about general support.
OpenBilling
Tickets about billing.
OpenReport a player
Tickets about report a player.
OpenBug reports
Tickets about bug reports.
Open18/40 components305/4000 characters
The panel is where you do the deciding.
Discord is where it happens.
Everything the bot does is set from a web panel your staff reach with their Discord account, and nobody has to learn a command to change a setting.
Tickets
Every open ticket, who has it, and how long it has been waiting.
Categories
What a ticket can be about, who answers it, and where it lands.
Access by role
Owner, admin, agent, viewer. Taken from the roles you already have in Discord, and checked again every minute.
And when you switch it on,
it answers from your documentation.
Not from the internet, and not from what a model happens to believe about your server. From the pages you wrote, quoted back with the file they came from. And it says it does not know rather than inventing one.
AI answers
The moment a human claims the ticket, the AI stops writing in it. No competing replies, no member reading two different answers. Try it: the button under the conversation is real.
Jake14:02
hey, how long does a refund take to come back?
LazyTickets is thinking…
LazyTicketsAPP14:02
Refunds go back to the card you paid with, and they take one to two working days to show up. If it was a double charge, we cancel the second one straight away rather than waiting for the bank.
From refunds.md · asked 1 source
SolvedTalk to a humanMarina claimed this ticket.
Marina is typing…
Press Claim and watch the AI go quiet.
Documentation proposals
When your team solves something the documentation did not cover, that answer comes back as a proposed edit to the right file: one click to keep, one to throw away. Nothing is written behind your back.
docs/refunds.mdFrom ticket #0042
Kept. Added to refunds.md, and the next person gets a straight answer.
Refunds return to the card you paid with.A double charge is cancelled the same day, without waiting for the bank.
Try approving it.
Member memory
When a ticket closes, the AI keeps a handful of short facts about whoever opened it: the framework they run, the plan they are on, what they have already been told. Next time they come back, nobody makes them explain it again. Fifteen facts per member at most, the passing ones expire in a month, and every one of them is listed in the panel for you to delete.
ticket-128
Jake16:09
players get kicked whenever the server fills up
LazyTicketsAPP16:09
Which framework is the server on, and how many slots does it have?
Jake16:11
QBCore, 128 slots, with the ESX bridge on
three weeks later
ticket-187
Jake09:31
voice cuts out for everyone at peak time
LazyTicketsAPP09:31
That is the voice resource running out of ports before it runs out of players. Raise its pool to match the 128 slots and restart it — on QBCore the bridge does not need restarting with it.
From voice.md · asked 1 source
Nobody asked about the framework this time.
Staff performance
Closes, replies and first-response times per agent, counted only during your opening hours, so nobody is measured on the eight hours the team was asleep.
Payroll
Set a rate per close, per reply or per category, give each person their own payout method, and take the month out as a CSV. For a volunteer team it is a leaderboard; for a paid one it is the payroll.
payroll-2026-03.csv14 columns
| 1 | name | payout_method | closes | replies | total | currency |
|---|---|---|---|---|---|---|
| 2 | Marina | PayPal | 38 | 214 | 173.40 | EUR |
| 3 | Tom | Bank transfer | 24 | 131 | 109.10 | EUR |
| 4 | Ana | Wise | 17 | 96 | 77.60 | EUR |
| 5 | TOTAL | 79 | 441 | 360.10 | EUR |
One row per person, and the last line is what the month cost.
The bot is free.
You pay for the parts a bigger team needs.
Panels, categories, transcripts, opening hours and the board cost nothing and always will. Premium lifts the ceilings; the AI is billed for what it actually spends.
Free
0 €per month
- 1 panel and 5 categories
- Intake forms, priorities, claiming and closing
- Transcripts kept for 30 days
- Opening hours, autoclose and the status board
- The whole web panel, with access by Discord role
Most popular
Yearly
30% less than monthly2,92 €per month
4,17 €30% off at launch
- Panels and categories with no limit
- Transcripts kept as long as you say
- Staff performance and payouts
- Webhooks to your own systems
- Choose the model the AI answers with
Lifetime
62,99 €once
89,99 €
- Panels and categories with no limit
- Transcripts kept as long as you say
- Staff performance and payouts
- Webhooks to your own systems
- Choose the model the AI answers with
The AI, as an add-on
Because it is the only part with a cost per use. It comes with a monthly allowance of credits, a cap you set, and the bot carries on without it the day you turn it off.
6,99 €per month
Shall we set it up?
It takes about five minutes: invite the bot, pick three categories, choose the role that answers. The AI can wait until you have read a week of tickets.